COMPLAINTS
We have provided this page for the reporting of content that may be illegal or otherwise violates the standards set out.
We would like to take this opportunity to assure you that all such reported complaints will be reviewed and resolved within seven business days
Please note that complaints are investigated on a case by case nature. Please include as much detail in your email, including links to any content that you feel you need to make a complaint about.
We will firstly confirm we have received your complaint.
This will be followed up by a stringent investigation. The details and results of this investigation will be made available to you.
If you feel that the investigation has not addressed you complaint in fully you can appeal against our decision, again by emailing:
office@benson-media.com
Please rest assured that we will make every effort to accommodate your concerns to the best of our ability.
If you feel that your credit/debit card details have been used to access our website fraudulently or without your full consent, you must at the first instance contact our Billing Companies that control our online payment transactions at:
> Click here to contact CCBill
> Click here to contact SurfNet